McDonald's is one of the most popular fast food chains for a reason. However, problems may arise from time to time and you may need to contact McDonald's customer service
The central theses
- McDonald's customer service is available via telephone, online feedback form and social media.
- The McDonald's phone number is 1-800-244-6227 and customer service is available daily from 8:00 a.m. to 8:00 p.m. EST.
- The best way to get in touch with McDonald's is to call their customer service number.
In this article, we dive into the different ways to contact McDonald's customer service.
What is the McDonald's phone number?
You can speak to McDonald's Customer Service by calling 1-800-244-6227. McDonald's customer service is open seven days a week from 8:00 a.m. to 8:00 p.m. EST.
McDonald's connects you to a customer service representative fairly quickly. usually it takes less than a few minutes.
When you call the McDonald's phone number, you will be answered by an automated voice prompt.
The voice prompt will ask if you're calling about the McDonald's mobile app, the MyMcDonald's rewards plan, or something else.
If you answer "mobile app," you'll be asked if you want to call with a question, provide feedback, or report an issue with the McDonald's mobile app.
When you reply to "Award Plan," you'll also be asked if you want to call with a question, provide feedback, or report a problem with the MyMcDonald rewards program.
Finally, if you answer "something else," the voice will ask if you're calling to provide feedback on a recent experience at a McDonald's restaurant.
If you answer yes, you will be asked to provide the time and date of the visit and the method you used to order (at the counter, drive-thru, etc.).
Finally, you will be asked to provide the location of the McDonald's restaurant you have visited and briefly indicate the nature of your feedback.
At this point, you will be connected to a customer service agent.
If you are outside the United States, you can find McDonald's international customer service phone numbers on their website.
If you need to call a specific McDonald's restaurant rather than the general customer service number, you can find your local restaurant's contact information on the McDonald's website.
First go to the McDonald's website. Next, click on the three lines in the top left corner to drop down the website navigation menu. Then click "Search".
Now you can enter your city, state or zip code. You can also click the "Locate me" button to allow the McDonald's website to geolocate you.
Once you enter your information or allow McDonald's to locate you, you'll be presented with a list of McDonald's locations near you.
Under each location, you can see its address, if it's currently open, its closing times, and a button to place an online order.
Click on the place you are looking for to view its page. Below the address you will see the telephone number of the respective restaurant.
Can you contact McDonald's customer service online?
If you do not wish to speak to a customer service representative over the phone, you can contact McDonald's Customer Service online by going to the Contact Us page.
On the McDonald's website, you can scroll to the bottom of the home page and click Contact Us.
In the middle of the page you will see a heading that says "General Inquiry" and below that is a yellow button that says "Ask Customer Service".
Click on this yellow button and you will reach McDonald'sGeneral inquiry form.
You will be prompted to select a theme from the following options:
- menu items& Nutrition
- Marketing, Games & Advertising
- Social Responsibility and Contributions
- other topics
In this form you will see a section where you will be asked to submit your comments or questions.
Make sure your message fits within the 1200 character limit.
Finally, you will be asked to provide information about yourself, such as your name, address, email address and phone number.
Does McDonald's customer service have live chat?
Unfortunately, McDonald's website or app does not offer live chat with a customer service representative.
Currently, you cannot chat with the customer service team on the McDonald's website or app.
You can contact customer service via the general inquiry form on the website.
If you have any problems with the app, you can tap the "More" button at the bottom right of the screen. Then tap Help.
You will be taken to the app help center where you can browse FAQ pages that can help you solve your problem with the app.
If your question is still not answered, we recommend that you fill out the general inquiry form or call McDonald's phone number.
How to use the McDonald's Help Center
If you're having an issue with the McDonald's mobile app, online ordering, or your account, you may be able to resolve it by searching the McDonald's Help Center.
To access the McDonald's Help Center on the mobile app, tap the More button in the lower-right corner, then tap Help.
You'll now see a list of frequently asked questions, including Account FAQs, General App FAQs, Mobile Ordering FAQs, and McCafé Rewards FAQs.
Tap the category that corresponds to your problem or question.
On each FAQ page you will see answers to the most common questions and problems related to this category.
If you've read their FAQ page and still don't have an answer to your question, try calling McDonald's customer service phone number or filling out the general inquiry form on their website.
Can you contact McDonald's customer service via social media?
You can contact McDonald's on Facebook or Twitter by commenting on a post or tagging it in a tweet. However, you will likely be directed to McDonald's online feedback form.
The official McDonald's Facebook account is called "McDonald's" with a blue tick next to the name.
If you have a comment, complaint, or question, you can type it into one of their posts.
There is a chance the official McDonald's account will reply to you, but the reply will likely direct you to the online feedback form.
The official McDonald's Twitter account is also called "McDonald's" with a blue tick next to it.
You can Tweet a comment, complaint, or question by replying to one of their tweets, or by tagging them @McDonalds in your own tweet.
However, they will probably ask you to fill out the online feedback form anyway.
McDonald's also has an official Instagram page, a YouTube channel, a Tumblr account, and even a Spotify account.
However, if you contact them on any of these platforms with a comment, complaint, or question, you're less likely to get a response.
We take order accuracy very seriously, David! Contact us here for more information:https://t.co/WhvwT8dw7y– McDonald’s (@McDonalds)March 14, 2022
What is the McDonald's corporate address?
If you wish to contact McDonald's by mail, you can also send a letter to the company address.
McDonald's corporate address is:
110 N. Zimmermannstr.
What is the best way to contact McDonald's customer service?
The easiest and quickest way to contact McDonald's is to call their customer service number at 1-800-244-6227. You can also fill out the online feedback form, but you probably won't get an immediate response.
If you have an urgent question, comment, or complaint, the best way is to call McDonald's Customer Service at 1-800-244-6227.
After you've answered the Auto Voice Prompt's questions, it should only take a few minutes to speak to a customer service representative.
However, if it is outside of McDonald's customer service hours, which are 8:00 a.m. to 8:00 p.m. EST daily, you can also fill out the online feedback form.
The online feedback form is also good if you have a question, comment or complaint but don't need an immediate response.
You can also contact McDonald's by commenting or tagging their official social media accounts.
However, this is not a particularly efficient method as you will likely just be redirected to their online feedback form.
Finally, you can send a letter to corporate headquarters in Chicago.
This is of course the most lengthy and least efficient way to contact McDonald's customer service.
If you need to contact McDonald's customer service for any reason, there are several ways to do so. You can call their phone number at 1-800-244-6227, fill out their online feedback form, or comment or tag their social media pages.
If you are interested in more McDonald’s tips, check out the articles below.
How to use the McDonald's app to get coupons and order online
Exploring the McDonald's menu for $1, $2, $3, or $3 (calories and prices)
Everything you need to know about McDonald's fries
What you should know about McChicken and McDonald's crispy chicken sandwiches
Everything you need to know about McDonald's Gift Cards (aka Arch Card).
How do I make a complaint for my local McDonald's? ›
The best customer service phone number is 800-244-6227. According to their website that phone number is available 7 days a week from 7am to 7pm CST. You can also write their corporate headquarters at McDonald's Corporation, 2111 McDonald's Dr., Oak Brook, IL 60523.What is mcdonalds phone number in the UK? ›
Our UK address is: Head Office, McDonald's, 11-59 High Road, East Finchley London, N2 8AW. You can contact our customer services team at +44 (0)370 524 4622.Can you pay with cash on just eat McDonald's? ›
Sorry about that, we don't accept cash payments on guest accounts as this helps prevent fraudulent activity, such as fake order placements. You can still pay with a debit card, credit card and PayPal (or Apple Pay and Google Pay where supported).How do you complain to McDonald's UK? ›
- Visit Customer Services.
- Call Customer Services on 0370 524 4622.
- Email Customer Services on firstname.lastname@example.org.
- Email Paul Pomroy (CEO) on email@example.com.
- Tweet McDonald's (UK)
If you registered for the App with your Google or Facebook account and are unable to log in, double check that you are using the correct username and password for that account. You may need to reset your Google or Facebook password and try logging into the McDonald's App again.Does McDonald's have good customer service? ›
They've held the bottom spot on the American Customer Satisfaction Index for five straight years. Nearly everyone has a bad customer service story from McDonald's.How does McDonalds contact work? ›
This will be in the form of a phone or video interview. At this time, we will learn more about you, share more details about the role and can share where we are in the recruiting process. Qualifying candidates may then have a phone or video interview with the hiring manager or members of the hiring team.What is the phone number? ›
A telephone number serves as an address for switching telephone calls using a system of destination code routing. Telephone numbers are entered or dialed by a calling party on the originating telephone set, which transmits the sequence of digits in the process of signaling to a telephone exchange.How do I contact the UK by phone? ›
Adding '+44', the UK's country code makes the number unambiguous; '+44 7911 123456' will always connect to a mobile phone in the UK.What number do I ring for UK? ›
The UK country code is 44. Enter the phone number.
How do I order McDonalds with cash? ›
Can I pay with cash when ordering at a McDonald's kiosk? The kiosks only take cards. However, you can select “pay at counter” when you reach the end of your order. Doing so sends your order to the register, and you can pay with cash there.Can you pay cash at McDonalds 2022? ›
The Mirror say that the shake-up will result in fewer people queuing around touch screens, and should mean diners get their food quicker, the fast food chain said. Customers who want to pay by cash will still be able to at so-called “customer experience pods” which will be fitted with a till.Can you track driver on just eat? ›
While you're checked in, the App allows customers to track how close you are to delivering their food and restaurants to know what time you will arrive at their restaurant.How do I make a complaint? ›
- Start politely. ...
- Make your request into a question. ...
- Explain the problem. ...
- Don't blame the person you are dealing with. ...
- Show the you are in the know.
If you desire to seek a refund for any reason, including if the products are unsatisfactory or other reasons, please contact the restaurant where you purchased the product regarding any refund due to you. Your legal rights in this respect are not affected by anything in these terms.How do I file a complaint in the UK? ›
If you need help putting your complaint together, speak to the Citizens Advice Bureau. You can find your local branch at www.citizensadvice.org.uk. You can also contact us on 0345 015 4033 for details of other groups that may be able to help you.How do I log back into my McDonalds app? ›
Launch the McDonald's app and ensure you are logged out. Select "More" on the bottom navigation bar. Select "Log In" and ensure that you are under the "Log In" tab.How do I get my McDonalds app to work? ›
- Switch To A Stronger Network.
- Re-logging Into The Application.
- Clear Cache And Data.
- Reinstall The App.
- Use Website/ Call To Order Food.
- Location permission.
With the McDonald's app, you can earn points on every order to redeem for free McDonald's. Plus, get access to exclusive daily deals, easily re-order faves and select convenient pickup options with Mobile Order & Pay.Do you tip at McDonalds? ›
Unfortunately, this can be complicated at McDonald's. According to their website, tips are not accepted as McDonald's restaurants. Instead, show your appreciation with a friendly thank you or tell the manager how happy you are with the service.
What is customer requirement? ›
What are customer requirements? Customer requirements refer to the specifications or features of a product or service that are deemed necessary by customers. These requirements motivate customers to buy a product or service.How long does mcdonalds take to call? ›
After submitting your application, one of their representatives will get back to you, usually within three business days. However, it may take a week or two before the hiring manager contacts you. So if you don't hear from them right away, don't panic.How long until McDonald's calls me back? ›
It really depends on how badly they need employees. The locations I work for check applications once or twice per week and do orientations for new hires once per week. If it takes longer than two weeks, they probably won't respond to it.What is McDonald's salary? ›
A typical McDonald's worker earns around US$8 per hour, which, truthfully speaking, is hardly enough to support an individual, let alone a family. They work five days a week, which is an average of 25-30 hours per week.How can I get a phone number? ›
Apps That Give Out Free Phone Numbers
Google Voice is one example, but there are many others that will give you a real phone number to make and receive internet calls. For example, you can download the FreedomPop app, the TextNow app, or the TextFree app from their respective websites.
Can you Google search a phone number? Using Google, type the phone number in the search field with the numbers separated by hyphens (for example, 012-555-6789). Hit enter and you'll see results showing the phone owner's name and address.How do you dial a telephone number? ›
Format for dialling fixed-line numbers
A prefix of the number zero + the area code is required to dial from a landline phone in one STD code area to another. The same prefix of the number zero + the area code is required to dial any fixed-line number in India from a mobile phone, irrespective of the area code.
Yes, calling 1800 numbers will cost you nothing.How do I ring a toll free number in the UK? ›
Calling US/Canadian toll free numbers
Examples: US toll free number 1 800 000 0000 would be dialed from the UK by adding 00 to it: 00 1 800 000 0000.
Before calling a UK phone number, dial 011, which is the US country exit code. After dialing 011, dial the UK country code, which is 44. That's 011 + 44. UK area codes can range from two to five digits.
What are free numbers in UK? ›
0800 and 0808: Freephone
A number of businesses and organisations use Freephone numbers, including some helplines and charities such as Action on Hearing Loss or Age UK, as well as Government services such as Jobseeker's Allowance. Calls are free of charge from all consumer landlines and mobile phones.
If you want to stay in contact with people in the United Kingdom, you can give them a call from the United States with ease. To call someone in the UK you'll have to dial "011", then "44," followed by the person's number.How do you call a +44 number? ›
- First dial 011, the U.S. exit code.
- Next dial 44, the country code for the U.K.
- Then the area code (2-5 digits).
- And finally the phone number (4-8 digits; area code plus phone number equals 10 digits).
Make sure you have cash on hand. Because the 24-hour locations must restart their cash register systems every night, there is always a certain time period when we can only accept cash.
There's a cash-only time every day at 24-hour locations
"McDonald's that run 24-hours are required to restart their system nightly," wrote one employee. "This results in a 30-90-minute window where we are cash only.
But Big Mac lovers are discovering that the kiosks do not accept cash. Orders placed at the kiosk can be paid there by plastic only. Cash customers can place a kiosk order and then pay at the counter.How much cash do you need to open a McDonalds? ›
McDonald's franchisee applicants must have a minimum of $500,000 available in liquid assets and pay a $45,000 franchise fee. Those looking to launch a new McDonald's franchise can expect to shell out between $1,314,500 and $2,306,500. Existing franchise prices can cost upwards of $1 million or more.Can you pay with debit card at McDonalds? ›
In addition to credit cards, McDonald's accepts digital wallets like Apple Pay and Google Pay, Arch gift cards, debit cards, and cash. Just keep in mind that some of these payment methods, such as Arch cards, cannot be used for mobile orders.Where does the money go when you round up at McDonalds? ›
Every time you visit McDonald's, you can support RMHC by choosing to Round-Up for RMHC when you place your order on the kiosk or ask the crew to Round-Up your order to the nearest dollar. You may also drop spare change in any of the RMHC Donation Boxes in restaurants or drive-thru.Do Just Eat drivers expect a tip? ›
Couriers employed by Just Eat receive their tips as part of their salary at the end of each month. Restaurants that employ their own couriers are responsible for distributing the tips accordingly.
How much do you tip for Just Eat drivers? ›
"If you do not want to for whatever reason, I would put that tip inside an envelope or sandwich bag and hand it over to them." She recommends starting at 10% for a tip, and adding a little bit more if you can afford it.What does it mean on Just Eat when it says not taking orders? ›
Sometimes, a place may be unable to take your order. This could be because they're super busy, have run out of the items you ordered, or don't have couriers available. As a result, they'd rather reject the order than provide a poor customer experience.Is there a class action lawsuit against McDonald's? ›
No Closed Class Actions Found.How do I email a food complaint? ›
Respected Manager, I sent this letter to file a complaint regarding the food quality of our company's canteen. In the beginning when I joined the office, they food was very tasty, and healthy; however, as the time passed by the quality started to worsen. It was not only felt by me but also the other employees.Can you get a refund at McDonalds? ›
If you desire to seek a refund for any reason, including if the products are unsatisfactory or other reasons, please contact the restaurant where you purchased the product regarding any refund due to you. Your legal rights in this respect are not affected by anything in these terms.Does McDonalds have a lawsuit? ›
USA: McDonalds to pay $26 million to thousands of workers following California wage-theft lawsuit. On Wednesday, a California Supreme Court judge approved a $26 million settlement, ending a year long battle over wage theft allegations.How do I get my money from Mcdonalds lawsuit? ›
The Claim Form must be submitted to the Settlement Administrator either online via this Settlement Website or via U.S. Mail to Arthur Lark BIPA Settlement Administrator, P.O. Box 4640, Portland, OR 97208 4640. If the Settlement is approved and your claim is deemed valid, a check will be mailed to you.Can you sue mcdonalds for finding a bone in your food? ›
Those who have been injured or traumatized due to finding a foreign object in their food have every right to sue the restaurant or fast food restaurant responsible for the mishap. If you or a loved one has suffered damages from having a foreign object in your food, you may be eligible to file a claim for compensation.What is the McDonald's golden rule? ›
The golden rule says 'treat others the way you want to be treated'.How do I make a customer service complaint? ›
File a complaint with your local consumer protection office or the state agency that regulates the company. Notify the Better Business Bureau (BBB) in your area about your problem. The BBB tries to resolve your complaints against companies.
How do I get a refund on meal Me? ›
Charges paid by you for completed and delivered orders are final and non-refundable. MealMe has no obligation to provide refunds or credits, but may grant them, in each case in MealMe's sole discretion.
Your legal rights to a refund
You have 30 days to return faulty goods and receive a full refund. You're entitled to ask for a refund or price reduction after one failed attempt by the retailer to repair or replace a faulty item. Or you can request another repair or price reduction at no extra cost.
You can notify the consumer protection division of your local district attorney's office of any violations, or file a complaint with our office using our online complaint form.What did McDonald's get in trouble for? ›
The company has a troubled history with lawsuits involving race, including in 2021, when it settled a lawsuit filed by a Black franchise owner who alleged the company steered him toward less profitable restaurants in lower-income, predominantly Black neighborhoods because of his race.Who is McDonald's being sued by? ›
McDonald's is being sued for $10 billion by a media company for allegations of “racial stereotyping” by not advertising with Black-owned media companies, according to a press release from Allen Media Group, the company suing the fast food chain.Why is mcdonalds coffee so hot? ›
Turns out, McDonald's has something to gain by keeping its coffee at scalding temperatures: the hotter coffee seems fresher, especially to people with long commutes.