Contact McDonald's | Customer Service/Support 2023 - JustUseApp (2023)

How to contact McDonald's customer service/support

McDonald's Contact Information

Listed below are our top recommendations on how to contact McDonald's. We make informed guesses about the direct pages of your website to visit for help with issues/problems such as your site/app usage, billing, pricing, usage, integrations, and other issues. You can try any of the following methods to contact McDonald's. Find out which options are the fastest to resolve your customer service issues.
The following contact options are available: Pricing Information, Support, General Help, and Press Information/New Coverage (to assess reputation).

NOTE: If the links below do not work for you, please go directly to theMcDonald's US home page

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Developer:McDonald's USA, LLC

Email: [email protected]

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Developer:McDonald's Apps

Email: [email protected]

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Reported issues: 4 comments

4.8 out of 5

Por Michael Flannery

1 year ago

It opens to the home page and then clears completely

The Ashhart1020

I can't even use the app

I don't even know what else to do with this app... I guess I'll never be able to use the daily deals or use mobile ordering since it has NEVER worked on my phone. I have an iPhone 12 Pro that has the latest software update and I have tried over and over again to delete the app and redownload it to no avail. Even before I got the 12 Pro I had the X and for over a year I always got a message when I tried to log in saying "A critical error has occurred, the app needs to be restarted". I tried to sign in to an existing account that I had created a few years ago and I got this message every time, so I tried to sign up for a new account and I still got this message. I contacted McDonald's by phone and someone in McDonald's IT said they would "pass the information on to their developers and hopefully the next update will fix it." Today I tried to re-download the app as it's $1 chips for mobile users and I thought maybe today it will work for me... nope! So now when I download the app it completely crashes and doesn't even load. I missed out on so many deals and am beyond frustrated that I can't even place a mobile order for pick up. I've researched online and other people have had this same problem without solving it. You would think that since McDonald's is one of the largest corporations in the world, they would have worked out all these bugs and issues by now. So disappointed 😡

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By goobertron12!

This App and McDonald's is rubbish

So I had a lovely experience with this app once again, but this one tops it all. I went to McDonald's today. I ordered through the app because of the offers the app has. I went through the process and got to the screen where it says on the sidewalk. I selected number 3 for the third stop. I waited 20 minutes just to go through the driveway to be told there is no record of my order. I showed the rude manager my receipt on my phone app and showed him my bank statement from the exact time I bought food through the app from him. He refused to give me my order because he said if it's not in the system then it never existed. But having as ways to prove that I did prove the opposite. She still wouldn't give me my food. McDonald's I'm not sure how you train your managers but maybe you need to go back and teach everyone not only about customer service but general manners. Also maybe teach them how to use the app because no one in the building out of all your great employees knows how to use it. Lesson I learned today. Your app is rubbish, it fails and when you have 2 forms of proof that I bought food from your establishment, ask your manager to refrain from insulting my intelligence and when I am wrong, apologize and say you made a mistake. All I wanted was food and I know you make me not want to go back to every closing. Thank you.

for CIV stupidity

Good exclusive offers, but payment failures kill it

Overall, I enjoyed the app where I could customize my order specifically how I wanted it and I could clearly see the price increase for each option - who wouldn't want more free pickles or an extra slice of cheese for 30 cents? There are also daily exclusive app deals and coupons like buy one get one that are great and make ordering tempting. However; the problem and an app killer for me is the payment system. The last 3 rides I have ordered and set up for curbside delivery. A few minutes later, the app shows there's been an error and I need to "go in to see the cashier," so in these days of social distancing that means going through the drive-thru. When he stops, they can see the order from him, but they say the payment is still pending. Every time I check the app, it doesn't give me the option to retry the payment or other options. So I tell them at the drive up window to cancel the order and end up walking out with no food. Now I found out that the charge was made later and it still showed up on my credit card statement. So now I've wasted time on trips to the restaurant, no food, and still get charged. Now I have to spend more time on the phone with the credit card disputing the charges. I will no longer use this faulty app. My advice is to save your time and money and shop elsewhere, unless you want to go self-service and pay double the price for the app.

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Why should I report a problem with McDonald's?

  1. Exposing the issues users like yourself are facing is a good way to draw McDonald's attention to your problem using the force of the crowds. We have more than 1,000,000 users and companies will listen to us.
  2. We have developed a system that will attempt to contact a business once an issue is reported and with many reported issues, businesses will definitely listen.
  3. It is important to note that customers can learn from other customers in case the issue is a common issue that has been resolved before.
  4. If you're a McDonald's customer and you're having a problem, Justuseapp may not be the fastest and most effective way to resolve the problem, but it can at least warn others not to use McDonald's.
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Why is my McDonald's app not working? ›

The first thing you should try is turning off WiFi; a poor connection can keep the app from working. You can also restart the app, sign out and back in, and check to see if the app's online service is working.

How do I send an email to McDonalds? ›

If you have questions, please email

How do I call McDonald's about the app? ›

We're sorry about your experience with Mobile Order & Pay, Josh! Please give our McDonald's Mobile App team a call at 877-334-4332, so they can assist you with this issue.

Does McDonalds refund? ›

If you desire to seek a refund for any reason, including if the products are unsatisfactory or other reasons, please contact the restaurant where you purchased the product regarding any refund due to you. Your legal rights in this respect are not affected by anything in these terms.

What is error 11310 on McDonald's app? ›

[error: 11310] There is no McDonald's account associated with the email address you have entered. You may have previously registered with a different email address. You can log in with that one, or alternatively you can create a new account with this email address.

Why can't i log into my McDonald's crew account? ›

Make sure you're using the correct account pre-approved by your manager. Clearing cookies and cache or using Incognito/Private browser mode can help you to make sure you're using the correct social account for login.

How do I connect to mcdonalds? ›

Open your browser. Tap on the red Get Connected button. You will be routed to the McDonald's Free WiFi landing page when you open your browser. Tapping on this button also means that you agree to McDonald's internet terms of service.

How can I recover my McDonald's account? ›

You may need to reset your Google or Facebook password and try logging into the McDonald's App again. If you are still unable to log in, please contact the customer support team using the Mobile App Feedback form.

Who owns McDonald's now? ›

McDonald's is a publicly-traded company, with a considerable percentage of its shareholders being institutional. The top 5 institutions with the most significant stake in McDonald's include The Vanguard Group Inc, SSgA Funds Management Inc, BlackRock Fund Advisors, Wellington Management Co.

What is the McDonald's employee app? ›

With the Flip employee app, all employees can be reached simultaneously and quickly for the first time. In addition, employees can now view the duty roster from anywhere using their smartphone.

Who makes McDonald's app? ›

“McD App, developed by Mowingo and used by McDonald's in 18 markets, over the last three years, has generated phenomenal results, increasing the frequency and order size for millions of guests.

How much is a Big Mac? ›

By the early 2000s, the average price had increased to around $2.70. In recent years, the average price has continued to rise, with the global average price reaching around $3.80 in 2021.

How long until your food is free at McDonalds? ›

If the food isn't ready in one minute or less, the customer will receive a lunch item for free on a future McDonald's visit. It isn't hard to imagine why McDonald's is giving this idea a shot. First and foremost, it's a way to boost business at lunchtime.

Does McDonalds use leftover food? ›

Unfortunately we can't send cooked food to be eaten elsewhere as this would breach our food safety policies, but we do send all leftover food for composting, rendering or anaerobic digestion.

What to do when quitting McDonalds? ›

If you have decided to quit your job at McDonald's, here are some steps to follow:
  1. Check your employment contract. ...
  2. Prepare a resignation letter. ...
  3. Schedule a meeting with your manager. ...
  4. Be honest and professional. ...
  5. Offer to help with the transition. ...
  6. Return any company property. ...
  7. Say goodbye.
May 16, 2023

How do you get free Fries on McDonald's app? ›

Download the McDonald's app and join MyMcDonald's Rewards to get your free large Fries with $1 minimum purchase. * Plus, when you join MyMcDonald's Rewards, you start earning points on every eligible order—points you can put towards more free food.

How do I redeem my free Mcdonalds app? ›

Go to the Rewards & Deals tab. There you can select the menu item you want to redeem. Choose 'Use at Restaurant' to get the Drive Thru code, or select 'Use Restaurant Code' when you're inside to reveal the code to use at the counter or kiosk.

What is McDonald's validation code for? ›

Upon completion of this survey, you will be given a validation code that can be used to redeem the offer printed on your receipt. Your ability to take this survey, and to redeem that offer, does not depend in any way on the answers you give or on how satisfied you were with your visit.

What is error 107 McDonalds? ›

This indicates that the socket connection between IRAF and the TCS (mcd107x) has been broken. This occurs when the TCS Monitor is re-started.

Can a McDonalds manager date a crew member? ›

Dating. Employees with a direct or indirect reporting relationship to each other are prohibited from dating or having a sexual relationship. If you are in a relationship or plan to be in a relationship that could violate McDonald's policy, you must contact your HR business partner or your supervisor immediately.

What is my McDonalds employee ID? ›

Viewing your employee ID

On the Dashboard, tap at the top left of the screen. Select Profile & Settings from the User Tools list. Your employee ID appears near the top of the page under your name.

Why can't I log into McDonald's WiFi? ›

Restart your device – This one solves a lot of problems, when an issue appears just restart your device and in many cases that will resolve it. Worth a shot! Disable pop-up blocking – If you have Pop-ups blocked on your system, the WiFi login page won't show up.

What is the password for McDonald's free WiFi? ›

No password required! All you need to do is select the Wi-Fi network and enter your name and email to get access.

How fast is McDonald's WiFi? ›

McDonald's: 4.19Mbps

McDonald's Wi-Fi is consistently more than four times faster than the internet at Panera Bread.

Why wont McDonald's app let me log in? ›

Android devices:

Go to the Settings menu and tap on “Apps”. Select “Installed applications” and tap on McDonald's. Go to “Storage” and select “Clear cache”.

Can you have two McDonald's accounts? ›

Each account needs an independent phone number and email address. Even if you have multiple accounts, McDonalds still have rules such as 'only one per customer', 'one per visit', etc…all of which will forcefully prohibit you from using more than one account reward at a time in a given visit.

Who owns McDonald's meat? ›

OSI Group is an American privately owned holding company of meat processors that service the retail and food service industries with international headquarters in Aurora, Illinois. It operates over 65 facilities in 17 countries. Sheldon Lavin is the owner, CEO and chairman.

How many eggs does McDonald's use in a year? ›

They use roughly 2 billion eggs per year in these stores so that is no small feat!

Who is the largest owner of McDonald's? ›

Company-operated and franchised restaurants

Arcos Dorados operates its McDonald's-branded restaurants under two structures: company-operated restaurants and franchised restaurants. Arcos Dorados owns, manages and operates approximately 75 percent of its restaurants.

Can McDonald's employees get free food? ›

We get one free meal during our meal break, and we can have up to two items to take home. The managers can have two meal breaks though. Other locations allow you to take your employee meal home or offer a discount on food items. Absolutely not, not even on nine to ten hour days that I work without breaks.

What payroll does McDonald's use? ›

iSolved (Our Payroll Provider)

Does McDonald's have an employee portal? ›

To get your pay stubs or print out your W2's, log on to the employee portal. Your log on information is your last name with the first letter capitalized, your first initial capitalized and the last 4 digits of your social security number.

Who makes McDonald's fries? ›

McCain Foods make McDonald's French fries to our gold standard specifications, which means that they are not quite the same McCain fries you find in the freezer section of your grocery store. Our cooking process is also different from how you might cook fries at home.

Who makes McDonald's patties? ›

Lopez Foods provides McDonald's U.S. Supply Chain with USDA-inspected beef used to make the patties served in restaurants.

Who makes McDonald's chicken? ›

Tyson Foods snaps up McDonald's chicken nugget maker Keystone in US$2.16bn deal. 21 Aug 2018 --- Maker of McDonald's Chicken McNuggets and major meat supplier to US fast-food chain restaurants, Keystone Foods, is being sold to Tyson Foods Inc. by Brazil's Marfrig Global Foods.

How much does it cost McDonald's to make a cheeseburger? ›

While food and packaging costs just 45 cents for a double cheese burger, franchisees also have to pay for rent, labor and utilities. In total, a promotional price of just $1 leaves store operators with a measly 6 cents of profit, according to a franchisee in Florida.

Which country has the most expensive McDonald's? ›

France, where McDonald's is known as McDo, has the most expensive burger. We all love a Macca's run, but would you be willing to pay $23 for a single burger? Well, that's the price of the most expensive McDonald's burger in the world - the Triple Cheddar and Double Beef in France.

How much is 10 nuggets at McDonald's? ›

At most McDonald's locations, a 10-piece Chicken McNuggets Meal costs $6.49. This meal comes with 10 delicious and crispy Chicken McNuggets, a medium drink and a medium order of French fries.

What is the 2 minute rule at mcdonalds? ›

The customer gets a 60-second hourglass sand timer when they pay for their order at the payment window. If they don't receive their food by the time the 60-seconds is over, they are given a 'Be Our Guest' coupon for a free sandwich on a future visit,” McDonald's spokeswoman Lisa McComb told ABC News in an email.

How long can you sit in McDonald's? ›

The rule being enforced says you only have 30 minutes to eat your food then you will be asked to leave. At 9 a.m. every morning you can count on seeing these self-proclaimed "Breakfast Club" members at the McDonald's at 1614 North Avenue on the east side of Milwaukee.

What is the 90 second rule at McDonald's? ›

Within 90 seconds, McDonald's customers are supposed to be able to order, get their freshly prepared food, and be on their way. At least that was the promise of the Made for You program when it was launched in March 1998. The food preparation process might have been nicknamed Made You Wait.

Does Mcdonalds use fresh meat now? ›

McDonald's burgers are made of 100% ground beef, formed into hamburger patties, and then quickly frozen at our suppliers to seal in great fresh flavor. We add salt and pepper to our burgers when they are cooked on the grill at our restaurants to bring out all that great beef taste.

Does McDonald's freeze their food? ›

Our 100% beef is ground, formed into patties, and then flash frozen. Flash freezing is when beef is quickly frozen to seal in fresh flavor.

Can you eat unrefrigerated McDonald's? ›

That depends on what kind of food it was, and how hot and humid it was where you left it. Something like a cheese sandwich or an apple won't go bad, just a bit stale. Dairy starts to taste nasty but probably won't make you ill. But anything with meat or eggs in it could be dangerous if the night was warm.

How long should you work at McDonald's? ›

Full-time employees work in blocks of eight to ten hours; if a McDonald's is not open 24 hours, the shifts may begin anywhere in the 4 am - 9 pm range and end after eight hours. Some common shift hours at McDonald's for full-time employees include: 4am - 11am. 6am - 2pm.

What happens if you don't go to work Mcdonalds? ›

Yes you can be terminated if you miss so many days unless you bring a Doctors excuse or certified letter stating why you haven't been to work or why you will not be there. Of course. Yes, three no-call no-shows and you're dismissed.

Can I work at mcdonalds after quitting? ›

Yes. As long as a proper 2 weeks notice is put in.

Why can't I see my points on McDonald's app? ›

The first step is wait 24 hours, sometimes it takes a little time for MyMcDonald's Rewards points to appear in the app. If after 24 hours you still don't have points, here are the steps for you to contact us in the app: Select More. Choose Careers, Contact & Legal.

Why is McDonald's app not letting me pay? ›

If you are having issues adding your payment method, we recommend you log out of your 'My McD's' account, clear app cache, uninstall and reinstall the app, log back in and try again.

Why did my McDonald's points disappear? ›

Unfortunately, nothing can last forever. Your points will expire on the first day of the month after the sixth month from the day your points were earned.

Why is the ice cream machine always broken at McDonald's? ›

Because Taylor makes a specific machine that's only given to McDonald's, called the C602 model. This specific model has a very extensive cleaning process. So when McDonald's employees tell you the machine is down, it may just be getting cleaned. You might think, who cleans a machine in the middle of the day?

What happens when you get to 6000 points on the McDonald's app? ›

6000 Points

Save up your points and you could get a Big Mac®, Quarter Pounder®* with Cheese, Happy Meal® or Bacon, Egg & Cheese Biscuit!

How do you unlock rewards on McDonald's app? ›

How to Redeem Points for a FREE Reward
  1. Open The App & Choose Your Reward. Tap 'Rewards & Offers' to see what you can redeem with your points! ...
  2. Use Your Code to Redeem. Redeem your FREE reward in one of 2 ways by selecting “Add to mobile order” or “Use at Restaurant.”
  3. Complete Your Order & Enjoy!

Can you pay in person for mcdonalds app? ›

Use your preferred debit or credit card, Apple Pay, Google Pay™, PayPal or Venmo. *McDonald's app download and registration required. Mobile Order & Pay available at participating McDonald's.

How long do you have to wait to use the McDonald's app? ›

How long does my Deal QR Code stay active? After selecting “Scan at Restaurant” on the deal page, you have 15 minutes to scan the code.

What app does McDonald's use for pay? ›

If you have an iOS device, and your card is registered to your Apple Wallet, Apple Pay will automatically display as a payment option within the McDonald's app. If you have registered a card to the Google Pay™ app on your Android, you can select Google Pay™ as a payment method in the McDonald's app.

Can 2 people share a McDonald's account? ›

Yes, you may share the same account. However, for convenience and security, it is recommended that each member register a new account. Remember, it's free! McDonald's does deliver to my area but my address is not found in the search results.

Do points expire at McDonald's? ›

Each point is valid for twelve (12) months from the end of the month in which such point was earned. Points will be maintained in your MyMcDonald's Rewards account until you exchange your points for a reward, or until they expire, whichever occurs first.

Did McDonald's get rid of their Rewards program? ›

Officially ending in August 2022, the golden arches chain said in a release that it “will begin to transition to hot beverage cups without McCafé® Rewards stickers and cards.”

Why is McDonald's so expensive now? ›

The rise in price has to not only do with the high demand for goods—like beef, which saw a price increase of 9.6% in 2022—but also with operational costs and labor. Yet even if price increases have become the norm at McDonald's, it seems customers aren't backing away from their usual go-to McDonald's run.

Does McDonald's clean their ice cream machine every hour? ›

Over the years, McDonald's employees have often said the reason is that the chain's ice cream machines take a really long time to clean, taking up to four hours to sanitize—and it has to be done every single day. When the machines are in the process of being cleaned, they can't serve ice cream.

Why does McDonald's never have milkshakes? ›

To be called a milkshake in Massachusetts, the product cannot contain cream, even the frozen kind. Instead, milkshakes there refer to a combination of just milk and syrup – what most other states would essentially refer to as just chocolate milk. This is the reason that you can't order a milkshake at McDonald's.


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